Processing
Ready-to-ship & engraved pieces ship within 24 hours. Personalized & handcrafted pieces take 3–6 business days — each one made by hand by our goldsmiths.
Made-to-order pieces cannot be changed after checkout, so please check your spelling (personalization is case-sensitive) and your address before you buy.
Shipping
Free standard shipping on every US order, USPS 2–4 business days after it ships. Expedited shipping is available for ready-to-ship items only and costs extra.
We ship worldwide. Customs duties, taxes and import fees are the customer’s responsibility.
- United Kingdom — 5–10 business days
- Europe — 8–12 business days
- Canada, Australia & rest of world — 7–14 business days
Tracking & packaging
You get a tracking number once your piece is on its way. Multi-item orders may arrive in separate packages. Everything comes in our signature gift box with a suede pouch — ready to give. We are not liable for packages lost, damaged or stolen in transit; add Shipping Protection at checkout to cover your order.
Returns & refunds
30 days to return, unused and in its original packaging with the order slip. Personalized and engraved pieces are final sale unless they arrive damaged or incorrect — contact us within 7 days of delivery.
Email us for a return authorization before shipping anything back; return shipping is the customer’s unless the error is ours. Refunds go to the original payment method within 5–7 business days of us receiving the item.
Questions? hello@glamourjewelryhouse.com
Glamour Jewelry House, 31 NE 17th Street, Miami, FL 33132